Claims Management

Virtual Workshop




Through more effective control of claims activities, knowledgeable presentation of loss factors and enhanced interaction with ancillary experts like defense counsel, you can build a world-class claims administration program for your organization. The total cost of loss is a key factor in risk management decisions, and claims management is one of the clearest ways risk professionals can demonstrate their value to the organization.

This course includes practical techniques to analyze an organization’s exposures and vulnerabilities and understand corporate attitude toward risk philosophy toward claim management. These methods and procedures help to improve the claims management process and boost the bottom line for your business.

Registration Fees
RIMS Members: $775 USD | Non-members: $1,175 USD (review registration details below)

Download Workshop Outline


July 23–24 | 11:00 am–5:00 pm ET
Registration Closes July 22 | Enroll Now

Instructor: Elise Farnham, President, Illumine Consulting




By attending this workshop participants will learn to:
  • Streamline the claims administration process
  • Reduce fraudulent claims through better identification and analysis of questionable activities
  • Eliminate delays and miscommunications by learning the roles and responsibilities of the adjuster, risk manager, and ancillary service providers
  • Differentiate between self-administered, bundled, unbundled, or hybrid options to choose the best claims program for your organization
  • Align your claims administration services with strategic business objectives to effectively reflect your organization’s risk profile


This program is for claims managers, insurance analysts, risk managers, brokers and employees who oversee or coordinate claims administration services.

RIMS education courses are designed primarily for risk and insurance professionals, but anyone within an organization who wants to learn more about a specific topic of interest is encouraged to attend.


Level: Entry
Formats: Live virtual, in-person, corporate or RIMS chapter training. Contact regarding corporate and chapter training. 


July 23-24, 2024

RIMS Members: $775 USD
Non-Members: $1,175 USD

Cancellations and Refunds

RIMS reserves the right to cancel a course if conditions warrant. In the event of such a cancellation, registration fees will be refunded.

All requests for refunds or changes must be submitted in writing to RIMS at Registrants who cancel 15 business days or more prior to the start of the workshop can receive a credit to attend another workshop with the same duration and cost within three months.

You may cancel your registration at any time by emailing Cancellations received more than 30 days prior to the start of the event will receive a 100% refund. Cancellations received 15 to 30 days prior to the start of the event will receive a 50% refund. No refunds will be provided for cancellations received less than 15 days prior to the event. No refunds will be issued after the event. All refunds will be refunded to your original method of payment. Registrations may not be shared but may be transferred at no cost up to 15 days prior to the start of the event with notification to